Philippines, Makati, Global Business Solutions+

Senior Community Management Specialist At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 47.000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE Build one-on-one relationship with community via authentic communication and engagement on Instagram and Facebook, and Tiktok via liking, commenting, quickly answering questions, direct messages etc. for beauty brand, Schwarzkopf® for North America Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates Follows and comments on tagged posts by communities, especially of Brand Influencers; For Critical topics, takes the lead in consumer service, and handles issues management Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development; coordinates with the digital brand manager team for project implementations as well communication strategies
YOUR SKILLS Bachelor’s Degree in Marketing, Advertising, Public Relations or related field Minimum of three (3) years related experience in an online community engagement managing social media platforms interactions Has in-depth understanding, and experience working on key social media platforms such as Facebook, Instagram, Tiktok and social media management/publishing tools like Sprinklr Excellent verbal and written English communication skills, and can adapt to brand tonalities Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational framework Amenable to work on a night shift schedule (10:00 PM to 7:00 AM)            

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24066048 Contract & Job type: Regular - Full Time Contact information for application-related questions: recruitmentph@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.