Job Description: 

The Cardinal Health Pharma ecommerce team is looking for a Lead UX Researcher to help us create digital experiences that empower patient care. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. The Lead, UX Researcher will be responsible for uncovering our customer’s unmet needs and triangulating potential usability issues using a variety of data points including website analytics. 

Essential functions:  

This Lead UX Researcher will use a mixed-methods approach in uncovering and defining user needs. They will analyze data gathered through a variety of generative and evaluative research methods and present findings to stakeholders across the organization. They will help establish benchmarking efforts on a regular cadence, leverage analytics and other data sources to identify potential usability issues and areas for future enhancement, and validate whether or not digital transformation efforts are meeting the needs of our users. The Lead UX Researcher will apply these skills and work directly with product and design stakeholders across multiple teams and products to create excellent customer experiences.

Responsibilities:

Conduct or support UX research efforts including generative and evaluative methods across a wide variety of capabilitiesConduct or support research using analytics, previous UXR findings, survey results, customer service call logs, and internal usage reports to triangulate potential usability issues and uncover unmet customer needsTranslate research data gathered into actionable recommendations that help inform future iterationEstablish a regular cadence for benchmarking experiencesDeliver recommendations to business partners and leaders in a consumable and actionable wayLeverage UXR to inform strategic direction on future and current transformation efforts  Conduct moderated and unmoderated studiesPartner closely with cross-functional partners UX design, Product, Customer support, Sales, IT and othersMentor and guide UXR colleagues to ensure implementation of best practices and aid in their continued growthSome travel required, including to visit customers within the Lead UXR’s local area

Qualifications: 

5+ years of experience conducting, analyzing and communicating user research findings and insights preferredMaster's Degree or higher in HCI, Cognitive science, Psychology, Anthropology or other relevant discipline strongly preferredDemonstrated ability to assess a situation and apply the correct method for uncovering user needs and product opportunities preferredExcellent problem-solving skills preferredExcellent verbal and written communication skills, including presentation and story-telling abilities preferredFamiliarity with UX heuristics and web design conventions preferredDemonstrable ability to conduct research using moderated and unmoderated methods  preferredExperience working in an agile environment preferredAbility to balance and prioritize multiple work streams at one time preferredReliable, responsive, and with excellent time management skills preferredAbility to travel (up to 25% of time) as needed to conduct research preferredAbility to create presentations in a variety of formats preferredFamiliarity with digital white boarding programs such as Lucid preferredAdaptable to changes in priorities and ways of working preferredSkills with evangelizing and educating stakeholders about UX best practices preferredUnderstanding of digital accessibility preferredExcellent workshop facilitation skills preferred

Anticipated salary range: $121,600 - $156,330

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 03/08/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here