Senior Consultant: Engagement
Gallagher
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Our award-winning Engagement consultants, made up of communication, graphic design, and client technology experts, are dedicated to strengthening the bond between our clients and their employees. Together, we work to identify our clients’ needs, understand their culture, and measure employee behaviors, then develop engagement strategies that our clients can put into action. How you'll make an impact Where you fit in:We believe that communication can do more than simply inform. It can persuade, motivate, educate and most importantly, help achieve results. From benefits, to change, to total wellbeing and more, our communication team helps our clients share important information with their employees, engaging them and helping them to understand and appreciate the value in what’s being communicated. While there is no one “right” employee for this position, individuals who are most likely to succeed in the role possess superior written and oral communication skills, are detail-oriented and self-sufficient, and have strong interpersonal skills. As a Senior Consultant on the Communication team, you will: • Serve as a key day-to-day client contact for questions, recommendations, and/or information requests, with minimal supervision by senior staff. • Manage multiple large projects (i.e., $75K and up), ensuring quality work and client satisfaction. This includes overseeing all aspects of the execution of a communication campaign (e.g., drafting, approvals, design, production). • Play an active role in client meetings: gathering information, establishing needs, clarifying expectations, developing strategies, and obtaining feedback. • Prepare project schedules and budgets. • Advise Client Manager, Account Executive, and client of project changes (i.e., budget, scope) to manage expectations. • Educate clients on content and design elements and how they can help achieve indicated communication goals. • With senior approval, lead internal project teams in developing strategies to ensure client needs are met. • Delegate work to the most qualified and cost-effective team members. • Review the design and content of communication materials. This includes ensuring consistency, accuracy, and appropriate tone, as well as reviewing the work of less experienced colleagues. • Expand relationships with current clients by developing more business opportunities or by cross-selling. • Assist with new business development, including research and concept development for proposals and presentations. • Prepare and submit timely bills. • Recruit, interview, and recommend new talent. • Manage and/or mentor less experienced staff. This includes providing recommendations for training and development opportunities. About You • Bachelor’s degree, preferably in English, business, communications, or a related field. • Certifications (e.g., CEBS and/or investment/finance related) and industry affiliations (e.g., IABC, IFEBP) are a plus, but not required. • Minimum of 10 years of work experience in communications and/or Human Resources. Likely to come from corporate communications, public relations, journalism, advertising, marketing, corporate benefits, or benefits industry. Consulting background preferred. • Knowledge of communication business (e.g., content, design, production, technology) and Human Resources, with deep expertise in one or more areas (e.g., defined benefit plans, defined contribution plans, health and welfare benefits, compensation, talent, employee listening, change management). • Proficiency in Microsoft Office and Adobe Acrobat. • Strong attention to detail, organization, and time management skills. • Client relationship management skills. • Creativity and reliability. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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