Job details

Country

Costa Rica

State / Region / Province

San Jose

Work Location

San José

Domain

Consulting

Interest Group

IBPO Costa Rica

Company

IBPO Costa Rica

Requisition ID

128879BR

Job description

Role – Senior Consultant
Technology – Service Management
Location – Costa Rica
Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Major Incident Manager, you are an expert at leading Major Incidents to resolution along with running problem management activities. You will be intensely involved in define the incident impact, severity and work with resolving teams. You will also play an important role in stakeholder and SMT communications on all major incidents. You will also document detailed root cause analysis documentation and lead postmortem and problem management meetings that ensure no repetitive incident in our client's customer facing applications. You are also responsible to identify continuous service improvement opportunities.

Required

Extensive experience with incident and problem management for a large enterprise Strong retail or ecommerce domain experienceITIL certification (V3, V4) – well proficient in ITIL philosophy and terminologiesAbility to work well in both team/individual environment with innovative support, having sound Analytical skills.Self-motivated with a passion to drive continuous improvementsStrong communication, interpersonal, learning and organizing skills matched with the ability to manage the stress, time and people effectively.Weekend support for major incidents as per the shift plan (once every 6 weekends)
Preferred
Good know how of agile and devops ways of workingAbility to learn and adapt to changing business needs and environments
Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver