Job Description: • Extensive IT experience working within a large enterprise on implementation projects. • Proficient in configuring ServiceNow modules, including ITSM, CSM, FSM, ITBM, HR, and SecOps. • Strong technical expertise in ServiceNow modules and integration with third-party applications. • Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub. • Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor. • Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly. • Develop system documentation, including process flows and design documents. • Oversee upgrade cycles and implement new release features to support business users. • Drive continuous improvement in implementation methodology and service offerings based on user feedback. • Mentor junior team members as needed. • Work to extend ServiceNow capabilities across geographies and departments. • Excellent verbal and written English communication skills. • CAD and Implementation certifications are preferred. Responsibilities: • ServiceNow Implementation • ServiceNow Configuration • ServiceNow Support • Integration