We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As an integral part of the  Frontline Platform Strategy team, reporting to the Director, Frontline Platform Process Transformation, the Senior Consultant, Frontline Platform Process Transformation will be accountable for establishing and managing end to end frontline platform processes impacting client and user experiences, by initiating and leading strategic process optimization projects and programs directly resulting in improvements for the platforms and channels supported by Personal and Business Banking.  The Sr. Consultant, will focus on applying best-in-class practices in Process Improvement, Project Management and Change Management methodologies, to implement improvements to business processes, customer experience and operating efficiency. You will ideate and collaborate with people at all levels in the organization, creating partnerships to deploy innovative solutions building the bank of the future.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How You’ll Succeed

Process and Project Management - You will build a culture of collaboration with stakeholders across various channels and products to assess and evaluate impact of changes proposed to frontline platform processes, acting as the process owner.  You will also work with the partners in various lines of business to identify unseen gaps and improvement opportunities within platform processes, and lead cross-functional efforts to implement impactful changes across the organization with positive client and user experience. 

Cross-functional Collaboration - You will build strong strategic relationships with the ability to negotiate and influence business partners to ensure alignment of initiatives and individual deliverables across dependent process improvement and client experience initiatives. You are a great listener with excellent communication skills and can communicate clearly and concisely to partners in all levels of the organization.

Problem Solving - You will develop creative and innovative approaches, solutions to resolve issues, utilizing data analysis techniques and voice of client/user information. 

Who You Are

You can demonstrate 5 - 7 years of work experience in applying process improvement methodologies and project management best practices. It's an asset to have Lean Six Sigma and/or Change Management certification.

You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Change Management, Cross-Functional Teamwork, Data Analysis, Group Problem Solving, Lean Six Sigma (LSS), Process Engineering, Process Improvement Plans, Process Strategy, Project Management, Waterfall Model