**Work Schedule** First Shift (Days) **Environmental Conditions** Office **Job Description** **Position Summary:** The Senior Credit & Collections Representative at Thermo Fisher Scientific Inc. will handle debt collection and credit management for a designated group of customers. This role is important in achieving our goals. **Responsibilities:** + Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy. + Carry out necessary procedures to place accounts on hold, and strictly monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence. + Liaise with other departments and communicate credit hold or block decisions to all relevant parties. + Update core systems manually to accurately reflect credit limits, hold status, etc. + Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled. + Plan and prioritize customer calls regularly to improve collections on the largest open invoices. + Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts. + Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold. + Log, review, and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution. + Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers. + Consistently meet assigned targets and fulfill Service Level Agreements (SLAs). + Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting, and most recent customer contact details. + Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements. + Additional tasks may include assisting the cash application team, supporting the company’s e-invoicing process, training and mentoring new employees, and other duties as assigned. **Skills & Qualifications Required:** + Effective and confident communication skills to address issues, provide updates, and lead successful customer negotiations. + Proven attention to detail and accuracy. + Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals. + Ability to work independently to address and resolve complex customer concerns and perform first-level customer issue resolution. + Comfortable in a fast-paced environment. + Strong organizational and time management skills to ensure prioritization and timely completion of tasks. + Problem-solving and analytical ability. + Willingness to train and mentor newcomers. **Qualifications and Experience:** + Fluent in English. + University or College degree in accounting or finance is an advantage. + Proficiency in Microsoft Office software (Outlook, Excel, etc.) is required. + Relevant software application proficiency (e.g., Oracle E1, SAP, etc.) is strongly preferred. + Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required. + Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.