Do you have a passion for helping others? Looking for a Sr. Credit Services Specialist position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
BE PART OF THE CONNECTION
As a Sr. Credit Services Specialist, your focus is assisting with the oversight of daily department activities. You’ll work to resolve issues and establish positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR SENIOR CREDIT SERVICES SPECIALISTS ENJOY MOST
Identifying and presenting improvements for operational procedures Providing direction and coaching to team members Strengthening managerial skills and delegating responsibilities Using creativity to problem solve complex issuesWHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related work: 4 year, Collections, or customer service: 3 years, Resolving difficult and escalated issues: 3 years
Education: High school diploma or GED
Technical Skills: Knowledge of the ICOMS or CSG billing systems
Skills: Effective written and verbal communication with technical and nontechnical audiences
Schedule: Some travel required
Preferred Qualifications
Ability to solve practical problems with a variety of concrete variables and limited standardization
Effective multitasking and decision making in a fast-paced environment
Operational knowledge of Sales and Customer Service
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Total Rewards: See all the ways we invest in you—at work and in life
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Job Code : CCO145
2024-41610
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13538 Business Unit: Customer Operations Zip Code: 43215
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.