Job Title

Senior Customer Experience Associate

Job Description Summary

The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided. The main purpose of this role is to deliver an exceptional site occupant and visitor experience in every interaction, whilst delivering a range of workplace services including concierge, reception, event management, mailroom services, office supplies and consumables and access pass management.

Job Description

About the Role:

Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrivalProactively develop and manage Client relationships in ensuring that excellent customer experience is achieved.Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation.Be responsive and problem solves on issues raised by the client, escalate the issues to WPL when additional follow-up is required.Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees.

About You:

3 years or more experience in a similar role is preferred .Experience in reception or front line information exchange .Experience in community engagements or hospitality services is an advantage.Leadership experience is a plus.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.  

We have a vision of the future, where people simply belong.

 

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.