Job Overview

Reporting to the Workplace Experience Manager, the Senior CEM Manager will be a key MITIE representative at our customer's site in Paddington. This is a full-time position, working 40 hours per week during normal business hours, with a competitive salary.

Job Objectives

Oversee the operational delivery within the scope of the contract and manage the customer journey at Paddington. Manage local performance of all services, driving excellence through regular audits and engagement with service partners. Monitor, manage, and report on operational performance. Stay informed about any projects that may impact operational delivery, the contract, or Vodafone's risk. Serve as a key interface for the client, fostering excellent working relationships with internal customers. Build and lead an effective, cohesive team, promoting a culture of customer excellence. Coordinate relevant and constructive team meetings and huddles. Collaborate across the portfolio to ensure consistency. Ensure compliance with MITIE's and Vodafone's health and safety processes and procedures, including internal and external audits. Follow up on reactive and planned works with service partners and customers. Stay current with industry standards and implement them across your sites. Ensure full statutory and operational compliance is achieved, meeting KPIs.

Person Specification

Passionate about leading and creating an environment where everyone can thrive. Excellent analytical skills. Proven knowledge and experience in FM practices. Commercial awareness. Strong report writing skills. Flexible attitude. Experience working in a challenging, fast-paced corporate environment.

Mitie Values

Our purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: A place to work where you can thrive and be your best every day. Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture – our core values and how we behave: We are one Mitie: We work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: Integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: Whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better, or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business is our business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.