The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.

Joining the Customer Success team as a Sr. Customer Experience Operations Professional, you will be responsible for managing and implementing strategic programs that will drive world class digital and expert-led customer experiences , growing and retaining our customer base. You will also be responsible for the change management of product feature releases, new products, Customer Success readiness, partnerships, and marketing campaigns. You will power prosperity by managing change that drives frictionless customer experiences. You will partner with stakeholders from across the business (Marketing, Sales, Partnerships, Product) to positively influence change by optimising customer touchpoints through carefully crafted human and digital experiences.

We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a senior program Manager, with responsibility for delivering business outcomes. The role is an individual contributor that conducts activities such as managing a portfolio of strategic projects, measuring and reporting outcomes, benefit realisation, and enabling scale through the design of globally aligned processes and frameworks. You will be an advocate and influencer for effective change management across the business, and a role model of program, project, and change management to the team. You will provide expertise and guidance in support of seamless customer and employee touch points across the change to achieve business outcomes, such as customer retention and advocacy.