**The future is what you make it.** When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. This is an exciting opportunity for a **Customer Experience Specialist** in our Customer Experience department in Bucharest. **Responsibilities:** + Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations; + RQB - reactive quoted: creation, re-creation, additions and deductions; + Operates changes according to process requirements in various existing records + Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing); + Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow); + Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes; + Process direct purchase requests as instructed by the project manager + Perform business reporting based on business requirements, following the required frequency; **YOU MUST HAVE** + Minimum college graduate; bachelor degree preferred; + Minimum 1 year experience on Sr Customer Experience Specialist role + English - main language + ERP knowledge + Microsoft Office suite **WE VALUE:** + Technical knowledge specific to (stated field) + Good communication skills + Good administration skills + An ability to take initiative and work with limited direction **WE OFFER:** + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + 3 + 2 hybrid work arrangement to support your work-life balance + Flexible working hours + Fresh fruit days in the office **If this is your dream role, then we'd love to hear from you.** We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. \#Li-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.