Join a team recognized for leadership, innovation and diversity

This role will report to the regional Customer\nExperience Supervisor/Senior Supervisor and will be responsible for commercial\nand operational activities as part of the Order-To-Cash process: i.e.\nvalidation and booking of customer orders, managing order fulfillment\nactivities, providing proactive updates to customers, managing physical &\nfinancial claims etc. with a strong alignment with all relevant internal\nfunctions as part of the end-to-end customer experience.

Principal Responsibilities:

Timely gather all relevant info to accurately respond to all customer queries related to:
product\navailability, stock levels, list prices where applicable (awareness of\nconfidentiality constraints), lead times, minimum order quantity and/or valueBacklog ManagementAct as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenueConstantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.Supports all customer disputes regarding standard return transactions, short shipments, and ensures fast resolution in collaboration with other internal departmentsEnsures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectationSupports customer onboarding and training on digital platformsProcess Maintenance and\nTraining

Must have: (Requirements):

Bachelor’s degreeBusiness fluent in written and spoken English (additional if required)2+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

Competitive\n Salary regularly increased based on your performance.Enjoy\n 25 vacation days per year, plus extra days off for life's special events.Meal\n vouchers.Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers).Medical\n Insurance Plan paid by the company.Equal opportunity statement

We are an equal opportunity employer and value\ndiversity at our company. We do not discriminate based on race, religion,\ncolor, national origin, gender, sexual orientation, age, marital status,\nveteran status, or disability status.
We will ensure that individuals with\ndisabilities are provided reasonable accommodation to participate in the job\napplication or interview process, to perform crucial job functions, and to\nreceive other benefits and privileges of employment. Please contact us to\nrequest accommodation.

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Additional InformationJOB ID: HRD254413Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)