Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
As a Senior Customer Lifecycle Business Analyst you will be responsible for deriving maximum business value out of our sales orders, shipments, and invoicing processes and systems through our Customer Service Center of Excellence team. You will be responsible for maintaining relationships and strategic alignment across business units and driving globally standard business processes across the organization.
Role Responsibilities:
Deliver maximum benefits for customer experience and internal efficiencies through thorough business process development and troubleshooting by the application of industry best in class processes and system features to maximize results.
Lead conversations and initiatives with Vertical Business Unit stakeholder teams to build processes, define requirements, and prioritize initiatives that meet their strategic objectives for customer experience, business value and return on investment.
Screen intake of new ideas and tickets to scrutinize for scope and severity and work across all Vertical Business Units to establish relative priority and proposed global solutions to address the issue or idea.
Leads conversations between the IT development group and business units for the evaluation, requirements, validation, and implementation of new processes and enhancements, or configurations and customizations of existing systems or packages.
Continuously enhance your own expertise in Customer Sales Order lifecycle processes and systems. This includes processes and software package solution Oracle e-Business Suite, Oracle ATG e-Commerce, Oracle Analytics Cloud Tools, and others.
Minimum Qualifications:
Requires a bachelor's degree and technical industry certifications or significant equivalent work experience that provides knowledge and exposure to sales orders, customer architecture, pricing setups, and associated workflow automation theories and concepts.
7 years relevant work experience.
Expertise in Oracle e-Business Suite, Oracle ATG e-Commerce, Oracle Analytics Cloud Tools, or similar Enterprise Business systems.
Preferred Qualifications:
Additional experience in data extraction and analytics reporting tools, API automation, and customer portal data exchange is preferred.
Written and verbal communication skills with ability to adapt between non-technical and technical audience
Demonstrate business critical analytical and problem-solving skills
Strong influential, collaboration, alignment, and organization skills
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.