We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Key Areas of Responsibility and Tasks

 

Within the Customer Renewals Center (CRC), our people and our culture are central to our success! Cloud Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the CRC is the place for you!

 

The Cloud Renewal Executive (Senior) is a key driver in ensuring the seamless renewals of cloud subscription contracts while identifying opportunities for account growth. This role requires strong negotiation skills, strategic account management expertise and the ability to build trusted relationships with customers. The Senior Customer Renewal Executive will also work cross-functionally with internal teams to manage complex renewals, mitigate risks and support the achievement of regional revenue targets.

 

1. Renewal Strategy and Management

• Own the end-to-end management of cloud subscription renewals for assigned accounts, including large or complex contracts.

.• Develop and execute renewal strategies to maximize retention rates and minimize churn.

• Ensure timely communication with Customers about upcoming renewals and contract terms.

 

2. Negotiation and Contract Management

• Lead renewal negotiations, ensuring alignment with customer needs and organizational goals.

• Navigate complex contract discussions, addressing pricing, discounts and terms to achieve win-win outcomes.

• Collaborate with legal and finance teams to resolve any contractual or billing disputes.

 

3. Customer Relationship Management

• Build and maintain trusted, long-term relationships with key stakeholders in assigned accounts.

• Act as a trusted advisor, understanding customer goals and aligning renewal terms with their business objectives.

• Address escalations and risks proactively to ensure high levels of customer satisfaction.

 

4. Upsell & Cross-Sell Opportunities

• Identify and drive upsell and cross-sell opportunities during the renewal process, collaborating with Sales and Customer Success teams.

• Leverage insights from customer interactions to recommend additional products or services.

 

5. Forecasting & Reporting

• Maintain accurate renewal forecasts and provide regular updates to leadership on renewal pipeline status.

• Track and report renewal KPIs, including retention/renewal rates, retention/renewal revenue and churn analysis.

 

6. Collaboration & Leadership

• Partner with Sales, Customer Success and Virtual Account Teams (VAT) to ensure seamless account coverage and alignment on strategy.

• Provide mentorship and guidance to junior team members, fostering a collaborative and high-performance culture.

 

7. Process Optimization

• Identify opportunities to streamline and improve the renewal process.

• Share best practices and contribute to the development of renewal playbooks and frameworks.

 

Qualifications Experience

• 5+ years of experience in account management, customer success, sales or renewal management.

• Proven track record of negotiating and closing complex subscription contracts or the software or cloud industry.

• Experience working with enterprise customers is preferred.

 

Education

• Bachelor’s Degree in Business Administration, Sales, Marketing or a related field.

• MBA or equivalent is a plus

• Equivalent comparable experience. Skills and Competencies

• Strong negotiation and conflict resolution skills.

• Deep understanding of cloud subscription models and SaaS technologies.

• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.

• Highly analytical, with the ability to forecast accurately & mitigate risks proactively.

• Proficiency in CRM tools (e.g. Harmony Quote, Gainsights etc.) and familiarity with renewal management platforms.

• Strong organisational skills with the ability to manage multiple complex accounts simultaneously.

 

Key Performance Indicators (KPIs)

• Churn rate • Renewal Rate (%)

• Upsell and cross-sell revenue generated

• Accuracy of renewal forecasts What We Offer

• A dynamic and collaborative work environment

• Opportunities to lead strategic initiatives and grow within SAP

• Access to training programs to enhance negotiation, leadership and technical skills

• Competitive compensation and benefit package

 

This role is ideal for experienced professionals looking to make significant impact in customer retention and growth while leveraging their strategic and negotiation expertise.

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415495  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.