Job Description SummaryAs Customer Service Coordinators we aim to provide seamless support to all customers and distributors for our PDx Business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry. We will drive increased customer satisfaction through exceptional customer care. We are experts in anticipating what our customer wants and know how to be flexible to their specific needs. We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process. We are experts in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionRoles and Responsibilities

Provide an excellent service for end customers; distributers & subsidiaries, as applicable.

Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.

Respond to customer queries in a timely and professional manner.

Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.

Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.

Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern.

Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

Build effective relationships with other departments to understand impact to customers and service levels.

Work collaboratively with other GE departments for dispute resolution.

Resolve invoice queries, raising credits and debits

Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Establish close relationships with customers and commercial partners to gain their trust.

Develop solid product knowledge and a strong understanding of the Supply Chain.

Manage Complaints in line with company policy and systems.

Routine work handling accordingly local standards and procedures, including release of stock

Contribution to team goals and KPI metrics.

Deputise for the CS Team Manager in their absence

Act as a role model to the team and provide value added support

Creation and revision of SOP’s and WOW’s and train out to the wider team

Analyze the transactional data and present to key customers on a regular basis to seek out service improvement opportunity

Quality Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Good Distribution Practice and applicable laws and regulations as they apply to this job type/position

Complete all planned Quality & Compliance training within the defined deadlines

Identify and report any quality or compliance concerns and take immediate corrective action as required

Required qualifications

Outstanding communication skills, both written and oral.

Excellent knowledge of the English Language, in written and oral.

Customer focused

Ability to manage self and tasks in a proactive manner

Excellent organizational and administrative skills

Attention to detail

A calm and analytical approach to problem solving

Willingness to work as part of a team, and drive/progress individual projects

Coaching skills

General computer skills (Word, Excel, Outlook, Explorer)

Ability to keep focus in a hectic environment

Accuracy and flexibility

Desired Characteristics

ERP/SAP knowledge is an advantage

Order management and customer service experience

Additional European language

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours:

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

Relocation Assistance Provided: No