Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the Partner Assistance Specialist is to help partners move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the core tenets: Customer Centric, Success Driven, Simplified Requirements Experience in a Customer Service role Advanced level of Korean Language Demonstrates troubleshooting skills Excellent communication skills Proven time management skills (plan, prioritize, organize work) Displays strong tenacity and drive to get things through to successful closure.

Career Level - IC2