Date Posted:

2025-01-27

Country:

United Kingdom

Location:

Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY

Position Role Type:

Unspecified

Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

We are currently seeking a Senior Customer Service Engineer to join our teams within Crawley, West Sussex, UK.

What You Will Do: 

The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment and support of bespoke software applications at airports but also providing support and installation for hardware.

Providing the day to day support of the service along with new solutions, and troubleshooting. This role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the well being of other EMEA infrastructure.

 

The Customer Service Engineer will be primarily responsible for:-

Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performanceIdentifying and troubleshooting hardware and software technical problemsPlan, design, and implement necessary configurations to bespoke softwareMonitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performanceAirport deployments of CUPPS, CUSS, Self Service Bag Drop, AODB / RMS, BRS, Baggage Message systems, Passenger validation and verification systems, eGatesTechnical support of bespoke applications and offerings of the Collins brandAssessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativityOn call third level support of Collins products either on site or remotelyPhysical server buildsDevelop required documentation for system configuration, and support procedure

Other Skills:  

Has advanced knowledge of work area (Airport operations)Works autonomously with limited oversight from manager.Coaches and reviews the work of lower level professionals.Influences others regarding policies, practices and procedures.

 

Preferred Qualifications:

Microsoft MCSEExperience with MS SQLExperience with networking and Cisco CLIExposure to Cloud providers such as AWSExposure to Telco or Service Provider environments

 

Expectations:

Able to travel across EMEA up to 50% (variable)Available to cover rotational out of hours shifts (typically every 4 to 5 weeks)

 

Some of our competitive benefits package includes:

• Flexible working

• 25 days of vacation

• Competitive pay package

• Company pension plan

• Corporate health insurance

• Career Development Opportunities

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

 

Apply now and be part of the team that’s redefining aerospace, every day.

 

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency

Learn More & Apply Now! 

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. 

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law.

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