The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Correspondence Team with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

You obsess about customers, listen, engage and act for their benefit 

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters 

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

5 years of relevant experience, knowledge of life insurance products is an advantage

High diploma or above qualification is required

Qualified license of IIQE 1, 3 and 5

Good interpersonal and communication skills in verbal and written Chinese and English

On the job you will: 

Resolve written enquiries received from customers, agents, government sectors, regulatory bodies, etc.

Conduct investigations independently and rend quality resolutions to customers

Ensure cases are handled within the standard turnaround time and in compliance with the company guidelines and regulatory requirements

Work with other departments on case resolution and streamline the workflow to enhance customer experience

Handle ad hoc tasks and projects

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

 Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement