A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.


We are currently seeking high caliber professionals to join our IPS Section as Senior Customer Service Officer.

Principal responsibilities:

Manage customer calls and deliver quality Phone Banking services to Prestige Preferred banking customers efficiently and effectively. Handle customer opinion/ feedback and resolve customer issues at a timely manner to avoid unnecessary complaints.Explore cross selling opportunities through services in a pro-active manner.Act as a helper for new joiners to familiarize with the Bank’s operations and products.Keep abreast of the banking products and exchange knowledge and experience with colleagues to improve services quality.Work closely with internal counterparts to ensure all activities are in compliance with the requirement of the Bank and regulatory authorities.Provide support to other inbound teams when necessary.