DDI Technology is seeking a Senior Customer Service Representative to join the team based in Irmo SC. This is a remote-eligible position.   Primary responsibilities will include completing the onboarding and implementation of new customers as well as implementing additional services requests from current clients. Activities will begin with the execution of a services agreement and end when first revenue has been generated. Additional duties will include verification of paperwork, back-end system administration, data tracking, Salesforce reporting, coordinating client training and assisting Implementation Manager as required. 

2 or more years of Customer Service ExperienceProficency in Microsoft Tools & Adobe (Excel, Word, Adobe) Excellent Communication & Written SkillsStrong project management skillsExcellent Ability to Multi-task & Manage priorities to meet deadlinesStrong customer service, organizational & interpersonal communication skillsFlexibility and ability to adapt to a fast-paced culture and shift in prioritiesSalesforce knowledge a plus, but not requiredAssist with New Customer Setups/Implementation for new clients onboarding with DDI as well as assist existing clients who wish to add new business. Enter customer data into Salesforce, complete user setup, system Integration and submit accurate documentation to state administrative agencies. Tracks all communications and activities in Salesforce. Partners with Sales and Business Development team to assess the business needs of customers which require customized business solutions. Works with Implementation Manager to ensure successful onboarding and customer satisfaction.Serves as Liaison with customers to confirm customer training and IT needs. Develop good working relationships with state DMV personnel.  Participate in client, and team meetings, in-person and via remote conferencing. Works closely with Sales, Contracts, Product Management, Project Managers, Account Management, Support & Technical teams to provide timely accurate customer information. Provides progress updates to DDI stakeholders and customers.  Performs administrative tasks not limited to scanning, filing, emailing, reporting, etc.Partners with other DDI departments to resolve customer concerns around billing, service and setups issues. Monitors and distributes incoming emails from various DDI email groups Proactively contacts customers to ensure administrative documentation is complete. Assist Implementation Manager with client API, SFTP and/or SSO Implementations. Other Duties as assigned.