We are seeking a talented individual to join our team at Victor. This role will be based in Mississauga, Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.

This Sr. Customer Service Representative position helps review, research, and respond (via phone or e-mail) to unique and non-routine inbound calls, emails, and internet inquiries for external clients that require deviation from standard screens, scripts, and procedures with the assistance of a computerized system.

We will count on you to:

Liaise with various departments and carriers to obtain information.

Contributes to the creation of customer service strategies and helps to document client needs.

Researches, monitors, and documents client requests, helps to perform needs analysis and provides client resolution e-mail deliverability on all e-mails and track usage.

Determines appropriate parties to contact if assistance is needed to resolve customer service issues.

Documents procedural changes and modifications to processes within the customer service department.

What you need to have:

2+ years of experience in Group Benefits and understanding group administration guidelines.

Customer service experience via email and phone with clients and brokers in the group insurance business.

Proficient in MS Office, specifically Excel

Must have excellent verbal and written communication skills

What makes you stand out:

University degree

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey—with us by your side, you’ll be ready to tackle tomorrow’s challenges. Victor Insurance Managers LLC (“Victor”) is one of the world’s largest managing general underwriters with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $4 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 20,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company delivers a wide range of insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit www.victorinsurance.com.

Victor Insurance Managers Inc. is a subsidiary of Victor and a leading managing general agent in Canada. Victor Canada has a rich history in specialty insurance and offers a unique range of products and programs distributed through independent brokers and advisors. The company is committed to making insurance easier for brokers, advisors and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. For more information, visit www.victorinsurance.ca.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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