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Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

This role will be in our IBM System Z professional services team working on customer engagements to help install, configure, implement, and provide training for the IBM Omegamon product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, DB2, CICS and IMS. Experience with and working knowledge of other industry leading mainframe monitoring products is a plus.

Essential Duties and Responsibilities:

Will provide technical expertise for the OMEGAMON product family to our customers and partnersWill develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces.Present and deliver highly technical presentations and training on Rocket productsProvides best practices guidance and technical expertise during the installation, configurations, implementation and post-implementation servicing of company products; work as an effective team member or lead in large implementation projects.Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retentionLiaison with Support and Lab to research and respond to detailed questions from prospective and current customers.Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards.Will collaborate with customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issuesSharing customer feedback to product management for future enhancementsWill establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives

Required Qualifications:

Bachelor’s Degree, or equivalent work-related experience8 + years as a Systems Programmer or other similar position4+ years development, application lifecycle or change management experience4+ years Consulting, or team lead experienceExpertise with OMEGAMON tools and processes:Enhanced 3270 User Interface Navigation and UsageTivoli Enterprise Portal GUI interface Navigation & UsageCICS: ONDVDB2: Performance Expert Client UsageIMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc.JVM: Health Center Agent usageNetworking: NMIs, PMI Exit, CSA Tracking, and SNMP configurationStorage: Dataset Attributes Database featureKnowledge of the OMEGAMON install process using PARMGEN method and understanding of the new customization process called IBM Monitoring Configuration ManagerExceptional communication skillsAvailability to travel 5-15%Committed to Rocket's core values of empathy, humanity, trust and love

Additional nice-to-have qualifications:  

Advanced SME skills with z/OS tools and processes:SMP/ESYS!.PARMLIB - IEFSSNnn, IKJTSOnn, LINKLIST, APF Authorization, etc.JES2 PROCLIB ConcatenationAdvanced REXX skillsWorkload Manager (WLM)VTAMLST, VTAMLIBBasic familiarity with TCP/IPBasic familiarity with SAF Security products (RACF, ACF2, Top Secret)CICS: PLT, INITPARM, Global Data Area (GDA)DB2: DB2 Binds/Grants, DB2 Traces, RRSAF, DB2 EXPLAIN databaseIMS: KOIPPUE0, DFSAOE00, and DFSPPUE0 user exits, z/OS System Logger Log Streams, I/CF, BMPAdvanced technical knowledge of IBM System Z, z/OS and its conceptsKnowledge of other Z software, including the fundamentals of system operation and configuration, VSAM/QSAM, SMP/E, and RACF security

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1 #LI-Remote

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What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)Healthcare coverage options to fit you (and your family’s) needsRetirement savings, with matching contributions by Rocket SoftwareLife and disability coverageLeadership and skills training opportunitiesTwo paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!