We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.

We reach every phone on earth. From the lifechanging to the time-saving, we’re helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands.

The dream of personalizing content to all 15 billion phones on the planet is no fairytale. Join us as Senior Customer Sucess in Brazil and chase the dream!

Key Responsibilities

Lead the onboarding process for our clients in LATAM region. Engage the onboarding, retention and cross-selling Develop and maintain close relationships with key stakeholders and decision-makers. Lead strategic discussions and planning sessions to align our solutions with the client's business goals. Collaborate with the technical team to address client-specific requirements. Authority in orchestrating technical resources and delivering technical information Drives Customer Success Score metrics for customers and handles Escalations.

This position will require you to work from our Sinch office in São Paulo 2 to 3 days a week.