Join Our Team: Senior Customer Success Manager Who We Are At Property Meld, we're on a mission to radically improve property maintenance operations through intelligent maintenance solutions. If you've ever experienced the frustration of waiting on a rental repair, you know how inefficient the process can be. We believe it doesn't have to be this way. We're looking for a Senior Customer Success Manager who thrives in a fast-paced, data-driven, and outcome-focused environment. This role is designed for a strategic thinker who can influence customer behavior, leverage analytics to drive business results and ensure customers maximize the value of our platform. This is an in-office role at Property Meld HQ in Rapid City, South Dakota. What You'll Own & Influence Influence Business Outcomes & Drive Performance ✔ Manage a Book of Business Representing ~$2M in Annual Recurring Revenue (ARR) – executing strategies to drive adoption, retention, and expansion. ✔ Increase Product Utilization – Ensure customers adopt best practices, maximize efficiency, and drive measurable ROI. ✔ Guide Customers to Operational Maturity – Move them from implementation to optimization by influencing decision-making, workflows, and internal processes. ✔ Proactively Identify Risks & Opportunities – Use data insights to anticipate challenges, address churn risks, and create upsell opportunities. ✔ Navigate High-Stakes Conversations – Confidently challenge assumptions, influence executive-level stakeholders, and drive action. ✔ Improve Customer Performance – Ensure customers aren't just using Property Meld—they're winning with it. Who You Are & What You Bring Strategic & Data-Driven + You make decisions based on data, trends, and measurable impact. + You use metrics to influence customer adoption and revenue expansion. Proven Experience Driving Business Outcomes + 4+ years of experience in customer success, revenue operations, or strategic consulting. + Managed a book of business of at least $2M ARR, driving adoption, retention, and expansion. + Track record of executing strategies that reduce churn and increase customer lifetime value (LTV). High-Level Influence & Persuasion + You own the narrative—guiding customers through ambiguity and influencing them to take action. + You can present data-backed insights, handle objections, and drive alignment at the executive level. Ability to Execute in a Fast-Paced, Scaling Environment + You thrive in high-growth, high-accountability settings with shifting priorities. + You can pivot quickly, adapt strategies, and push through obstacles. Sales & Growth Mindset + You identify opportunities for upsells, expansions, and contract renewals. + You understand how customer retention ties directly to business revenue and work proactively to influence it. Why You'll Love It Here Compensation: + On-target earnings of $85,000-$118,000 annually (base + bonus structure). Benefits & Perks: + Healthcare through Wellmark Blue Cross Blue Shield + Dental & Vision through Beam + $25,000 Life Insurance Policy sponsored by Property Meld + Two Weeks PTO annually, allotted upon hire + One Week Meld Cares PTO for volunteering and giving back Love Where You Live: + Rapid City, SD offers 16+ national & state parks, vast forests, and historical sites + Thriving outdoor recreation & close-knit, collaborative community Trust in the Workplace: + We foster a culture of trust & accountability, allowing Melders to do their best work + Organic collaboration across teams fuels our innovation and success Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!!