The Role

Ever since, we have expanded rapidly across the Asia Pacific (APAC) region in Hong Kong, Macau, Mainland China, South East Asia Countries, India and South Korea and continue to have very ambitious growth plans in new markets for 2025 and beyond.

The Senior Customer Supply Chain Planner APAC will work hand-in-hand with internal sales and in-store teams as well as customers and our fulfilment partners, driving our retail operations execution and supply chain service levels. The initial focus will be to support our new distribution development in South East Asia and Travel Retail by ensuring they have the right stock at the right time as well as building up the processes required for best in class operational efficiency and exceptional customer service.

We are looking for someone who is an excellent communicator and data analyse, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address challenges in a fast growing business.

Role Accountabilities

 

To be successful, you will need to

Communicate Supply Chain updates in a proactive, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out of stocks, etc Manage and streamline stock replenishment order to receipt flow between ERP/POS and maintain stock health checks Analyse sales data and inventory levels to determine optimal replenishment quantities to retail stores, collaborate with Retail Operation Team to understand specific store needs, and adjust replenishment logic to prevent overstocking or stock outs Coordinate with the Commercial Team to process retailers' orders, optimize service levels, and track order status to resolve any issues during the fulfillment process Liaise with internal departments to understand order requirements and timelines, prioritize and process orders efficiently, and maintain clear communication with stakeholders Provide support and assistance to the Customer Supply Chain Manager APAC on the performance of the day-to-day operations and operational concerns Understand operational weaknesses and highlight/implement solutions to improve customer service and ways of workings Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders Provide ad-hoc support to other CT regions including the US and the UK

Reporting Relationships

Reporting into the Customer Supply Chain Manager APAC Supporting the regional Sales function as the first point of contact for Supply Chain queries