Senior Customer Support Management Professional - Compressor Controls Corporation
We have an opportunity for a Senior Customer Support Management Professional - Compressor Controls Corporation to join us at Honeywell in Masdar.
As a Senior Customer Support Management Professional at Honeywell, you will play a crucial role in driving the success of our Compressor Controls Corporation (CCC) business unit. Your expertise in managing the aftermarket sales of CCC’s installed base and building strong customer relationships will enable you to provide innovative after market and product lifecycle solutions that meet the unique needs of our customers in the compressor controls industry. By continuous customer engagement, you will contribute to revenue growth, customer satisfaction, and the overall success of the CCC business unit.
The Compressor Controls Corporation (CCC) business unit at Honeywell provides innovative technology solutions for the compressor controls industry. Our CCC products and services enable customers to optimize the performance and efficiency of their compressor systems, resulting in improved productivity and reduced energy consumption. Join our team and be part of shaping the future of compressor controls technology.
You will report directly to our Sr. Sales Manager, and you'll work out of our designated location on a hybrid work schedule.
In this role, you will impact the CCC business unit by:
- Managing the CCC installed base in UAE, Qatar, Oman, Egypt & Turkey regions, serving as the aftermarket focal point for CCC customers.
- Ensuring robust lifecycle support of CCC products to ensure highest availability and reliability of the CCC installed base
- Building and maintaining strong relationships with CCC customers
- Identifying new business opportunities within existing accounts and collaborating with cross-functional teams to deliver value-added solutions
- Leading contract negotiations related to the after market and working closely with the respective account managers, field services and other cross functional teams to ensure satisfactory delivery of CCC after market solutions.
Key responsibilities
· Meet and exceed the annual assigned AOP for the aftermarket sales
· Manage and grow a portfolio of CCC’s aftermarket, serving as the primary point of contact for customer relationships
· Develop and execute strategic account plans to drive revenue growth and achieve sales targets
· Build and maintain strong relationships with key stakeholders, understanding their business needs and providing tailored solutions
· Identify new business opportunities within existing accounts and collaborate with cross-functional teams to deliver value-added solutions
· Lead contract negotiations and ensure customer satisfaction through effective account management
· Ability to collect site data related to CCC turbomachinery control systems and generate CCC aftermarket proposals when required.
Key skills and qualifications
YOU MUST HAVE
· Minimum of 3+ years of experience in customer after sales or customer facing roles in the turbomachinery controls field, with a proven track record of managing aftermarket sales and driving revenue growth
· Strong communication, presentation and negotiation skills
· Strong technical knowledge of turbomachinery controls and ability to generate cost of problem working with process, rotating, I&C and project management end user teams
· Ability to build and maintain strong relationships with customers and internal stakeholders
· Excellent organizational and time management skills
· Proficient in CRM software and Microsoft Office Suite
WE VALUE
· Proven ability to drive revenue growth and achieve sales targets
· Strong business acumen and understanding of market dynamics
· Ability to effectively manage multiple accounts and prioritize tasks
· Customer-focused mindset with a passion for delivering exceptional service
· Ability to work independently and as part of a team
· Continuous learning mindset and willingness to adapt to changing market trends
Our offer
· A culture that fosters inclusion, diversity, and innovation in an international work environment
· Market specific training and ongoing personal development.
· Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional InformationJOB ID: HRD252642Category: Customer ExperienceLocation: Plot No. J – 05 Honeywell Building,Masdar,ABU DHABI,121000,United Arab EmiratesExemptGlobal (ALL)