Description Senior Customs Operations Lead is a part of Amazon’s internal Customs Brokerage Operation. The Operations Lead is a technically competent, hands-on driver of process change and high- level Compliance and Classification determination. The Lead is responsible for advice and guidance for our Customs Brokerage Entry Team. Beyond our Customs Team, it is critical this position builds strong client relationships as a proactive business partner resulting in his/her being a solution provider. The Lead anticipates client needs and educates on Tariff Classification and Compliance requirements Key job responsibilities Our Classification Lead serves to support for our Customs Brokerage Entry Team with technical Customs advice and decision making. The Lead will make daily determinations on Customs Entries based on shipment details and guide the Entry Team to make compliant Entry decisions while keeping a Customer Obsessed mindset. As such, this position will have regular contact with our customers to explain and assist with gathering additional details needed for Customs Entry into the United States Basic Qualifications Licensed Customs Broker *Customs Audit and Compliance Experience Focused on Harmonized Tariff Classification Determination *Skilled at analyzing current procedures then developing and executing new processes. *Ability to effectively balance Compliance, Customer and Business needs Preferred Qualifications Prior Experience Leading a Customs Brokerage Team or prior experience Managing Customs Brokerage or Import Operations. *Bachelor’s Degree in related Field *Project Management Experience *Change Management Experienc Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.