Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Within our broader Enterprise Digital Strategy team, join a forming top-tier research team currently consisting of a manager and a specialist who are defining and establishing the team as it grows into Great American’s de facto resource for customer knowledge & needs. In time, our team will increase value and measurable growth for the business, and will be positioned to inform innovation and tech strategies. From day-one, expect to work closely with UX, Product, CI&A (Customer Insights & Analytics), and IT/Architecture. Feel comfortable being empowered in your role and work collaboratively and autonomously seamlessly. Be successful by delivering evoking insights that impact decision-makers and effectively evangelizing research that matters.

Great American’s values include customer-focused, entrepreneurial spirit, respect for others, family, integrity, and accountability.

Responsibilities

Help define & plan generative research projects, through all phases of the customer experienceUnderstand approaches best per ROI, goals, and timelinesExecute projects mostly independent, but with guidance & support, including: recruit, schedule, conduct, synthesize, document, & reviewPresent and report insights to stakeholders Focus on 1-2 large projects, while contributing to others’ projectsServe as a SME when product owners, designers and developers are executing on insightsDiagram external and internal flows; may produce storyboards and/or low-fidelity UX wireframesHelp plan and run Design Thinking workshopsContribute to our research repository and its maintenanceLead and/or consult UX Discovery research, like concept testingAssist & improve processes with Product & UX researchOperate within research team priorities to meet OKRs/KPIsEducate & train others on research ROI, processes, and methodsBuild trusting partnerships across disciplinesNurture on-going rapport with customers

Team Culture & Values

Quality over quantity; outcomes over outputIntense collaborationTransparent communicationGrowth mindsetHumanitarianService-orientedAgile/AdaptablePassionate yet PatientData-informedFail fast; test to learn

Skills

Critical, creative, and “big picture” thinkingAbility to thrive in complex, transforming organizations (alongside politics)Proficient in standard UX Research methods (empathy interviews, card sorting, usability tests, etc.)Experience in journey mapping, JTBD, personas, and/or other CX Research methodsExperience in iterative concept testingExperience in mixing methods and incorporating quantitativeExcellent in synthesizing data into information, and storytelling with audio/video/visuals tailored to varying audiencesAwareness of market research methods, like segmentation & surveyingKnowledge of related skills a plus:Service DesignChange ManagementInsurance, or other complex/highly-regulated industries

Job & Benefits

Full-time salary with work-life balanceRemote within driving distance of Cincinnati, OHTravel as available, about 4 times a year for 2-5 days

Business Unit:

Business Technology

Salary Range:

$98,600.00 -$133,400.00

Benefits:

The wage range for this job is based on role, level, and location. Within the range, individual pay takes into account a variety of factors that are considered in making compensation decisions including but not limited to skills, education, training, licensure and certifications, experience of the candidate, the role's scope, complexity, and other business and organizational needs. In addition to the base compensation, we offer a competitive Total Rewards package, which includes but is not limited to medical, dental, vision, paid time off, and 401(k) plan for full-time and part-time employees who are eligible for benefits.

Your recruiter may be able to tell you more about our total rewards offerings and the specific wage range for the relevant location(s) during the hiring process.