Find your future at United We’re reinventing what our industry looks like, and what an airline can be –from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Data Analyst is a data driven leader who has a passion for data, analytics, and program execution with the willingness to dig into details, with the ability to assess the big picture and focus on process improvement. Developing and maintaining strong relationships with key stakeholders across Digital Channels, Personalization and Loyalty technology teams with a good understanding of the business, as well as collaborating with a talented team and being a problem solver are the keys to success in this role. This team would interpret data gathered from various sources and interpret patterns and trends and turn it into information which improves Operational Excellence (OX). This role requires a strong communicator with passion for finding the signal in the data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Digital Operations Center (DOC) on operational metrics.

This role:Understands the digital performance of the applications/systems influencing the business functionality of applications/systems Understands the right questions to be asked on the platform data tied to the Digital Channels Develops streamlined and comprehensive data analytics workstreamsAreas of focus will include, but are not limited to:Data VisualizationsApplication performance analysis Error patterns, top factors contributing to errorsIdentify, design, and implement internal process improvements: recommendations for performance and greater scalabilityModeling and coding of dataWith subject matter expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization and Loyalty leadership that helps them make data driven decisions on application performanceCollaborates with US and India Knowledge Center teams to develop dashboards Track new platform updates and application releases and processes and learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboardsCommunicate and share updates with leadership, along with putting together regular presentations

Find your future at United We’re reinventing what our industry looks like, and what an airline can be –from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Data Analyst is a data driven leader who has a passion for data, analytics, and program execution with the willingness to dig into details, with the ability to assess the big picture and focus on process improvement. Developing and maintaining strong relationships with key stakeholders across Digital Channels, Personalization and Loyalty technology teams with a good understanding of the business, as well as collaborating with a talented team and being a problem solver are the keys to success in this role. This team would interpret data gathered from various sources and interpret patterns and trends and turn it into information which improves Operational Excellence (OX). This role requires a strong communicator with passion for finding the signal in the data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Digital Operations Center (DOC) on operational metrics.

This role:Understands the digital performance of the applications/systems influencing the business functionality of applications/systems Understands the right questions to be asked on the platform data tied to the Digital Channels Develops streamlined and comprehensive data analytics workstreamsAreas of focus will include, but are not limited to:Data VisualizationsApplication performance analysis Error patterns, top factors contributing to errorsIdentify, design, and implement internal process improvements: recommendations for performance and greater scalabilityModeling and coding of dataWith subject matter expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization and Loyalty leadership that helps them make data driven decisions on application performanceCollaborates with US and India Knowledge Center teams to develop dashboards Track new platform updates and application releases and processes and learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboardsCommunicate and share updates with leadership, along with putting together regular presentations

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field4 years in an IT organization with experience as a data analyst with experience in statistical analysis, quantitative risk assessment, or related field4 years of proven experience using databases, SQL in a medium to large IT organization.Experience in ecommerce platform improvementExperience putting together presentations for stakeholders and leaders and interact with all levels of managementProven ability to craft a vision, inspire the team towards that vision and provide support to achieve itExtensive experience in BI dashboarding (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboardsAdvanced Excel knowledgeExperience analyzing ecommerce platforms for Web, Mobile App, Loyalty, Demonstrated experience in handling massive data sets and relational databases (SQL and Non-SQL)Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand KPI / Goal SettingsAdvanced level SQL skillsStrong problem-solving skills, using data to tackle problemsOutstanding writing, communication, and presentation skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree in Computer Science, Information Systems, aviation management or related degree, Operations Research , MBAGoogle Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics4 years in a lead roleExperience with DataDog / AppD / Kibana is a big plusExperience with Enterprise monitoring systems is a plusExperience with Palantir Foundry, Microsoft SQL Server Management StudioPrevious airline or travel industry experience is a plusExperience with AWS - Redshift, Quicksight, AthenaExperience with Big QueryExperience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc.Continuous integration delivery using Agile methodologiesData Engineering experience

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field4 years in an IT organization with experience as a data analyst with experience in statistical analysis, quantitative risk assessment, or related field4 years of proven experience using databases, SQL in a medium to large IT organization.Experience in ecommerce platform improvementExperience putting together presentations for stakeholders and leaders and interact with all levels of managementProven ability to craft a vision, inspire the team towards that vision and provide support to achieve itExtensive experience in BI dashboarding (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboardsAdvanced Excel knowledgeExperience analyzing ecommerce platforms for Web, Mobile App, Loyalty, Demonstrated experience in handling massive data sets and relational databases (SQL and Non-SQL)Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand KPI / Goal SettingsAdvanced level SQL skillsStrong problem-solving skills, using data to tackle problemsOutstanding writing, communication, and presentation skillsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree in Computer Science, Information Systems, aviation management or related degree, Operations Research , MBAGoogle Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics4 years in a lead roleExperience with DataDog / AppD / Kibana is a big plusExperience with Enterprise monitoring systems is a plusExperience with Palantir Foundry, Microsoft SQL Server Management StudioPrevious airline or travel industry experience is a plusExperience with AWS - Redshift, Quicksight, AthenaExperience with Big QueryExperience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc.Continuous integration delivery using Agile methodologiesData Engineering experience