ICF is currently seeking a Senior Data Analyst/CQI Manager excited about and skilled in data analysis, data visualization and data storytelling. As the Senior Data Analyst/CQI Manager you will apply your knowledge and experience to support evaluation and continuous quality improvement (CQI) on a national technical assistance project in a federal consulting environment. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As the Senior Data Analyst/CQI Manager, you will lead a team of data/business analysts, a reporting specialist, and an administrative support that will support the provision of reports to inform project management, reporting deliverables, CQI, and service improvement. The position reports to the Deputy Project Manager.

The successful candidate should have relevant experience and a proven record of performing technical and managerial tasks and activities to support data analysis, quality assurance, continuous quality improvement (CQI) and program evaluation within a federal consulting environment, preferably in the area of monitoring quality of services for refugees. Candidates must be able to lead multiple tasks with competing deadlines, be versed in a wide variety of strategies for data analysis and reporting, ensuring quality services, supporting data informed decision making, building data infrastructure, and maintaining positive relationships with clients and colleagues. The position is fully remote.

Key Responsibilities

Senior Data Analyst/CQI Manager responsibilities include:

Support the technology team, data/CQI staff, leadership, and program staff in the design of the case tracking system, and other related systems.  Ensure that system development includes data elements needed for effective CQI, reporting, and program evaluation.  Conduct annual reviews of all technology systems to support iterative improvements in system functioning and iterative project needs requiring data.

Leading the team of data/CQI staff that collects and analyzes data to support effective and efficient Case Coordinator operations.

Using data to identify trends that impact timely case recommendations and mitigation strategies.

Design data infrastructure and analysis activities to support monitoring.  

Plan, organize and lead quality assurance tasks, particularly designing internal evaluation of services, building data infrastructure, data management and analysis, and data storytelling/visualization.  

Lead analysis and synthesis of qualitative and quantitative data. 

Create custom reports and data visualizations and support regular staff use of data for quality assurance and continuous quality improvement to support improvements to immigration legal service delivery. 

Conduct data-driven storytelling built using enhanced data presentation and data visualization techniques.

Develop reports/briefs, conduct briefings/presentations, and provide data for varying audiences while incorporating data visualization principles and concepts.

Support continuous quality improvement infrastructure.

Developing and implementing a process for receiving ORR feedback on all aspects of operations, including reporting and iterative improvements in processes.

Responding to ORR data requests and access to data.  This includes ad hoc reports and data queries.

Creating pathways to automated sharing of information between Case Coordination and ORR data systems (best practices for secure data transfers).

Creating effective and efficient reporting to ORR stakeholders and headquarters – enhance Case Coordination toolset to provide ORR stakeholders with greater visibility of in progress cases.

Reviewing of Monthly Progress Reports.

Work with the team to develop the Quality Performance and Impact Plan (due quarterly).

Establishing and maintaining quantitative and qualitative measures related to third party reviews.

Basic Qualifications

Master’s degree in data science, justice, social work, psychology, education, or other social science related subject. 

 5+ years of experience in evaluation and quality assurance and continuous improvement.

Demonstrated experience in data management, relational databases, data visualization and data storytelling techniques and principles, including use of software such as Tableau, PowerBI, or Excel.  

Experience working with federal, state, or local stakeholder organizations on quality assurance and evaluation.

 Demonstrated experience in producing high-quality written products and conducting presentations for a variety of audiences. 

Minimum of 2 years of management experience.  

Preferred Skills

Experience with research and evaluation related to quality management, implementation, organizational change, systems change, and fidelity.

Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

Experience using a statistical package such as SPSS, SAS, STATA, or R. 

Experience developing online surveys and using software such as Qualtrics. 

Experience applying analytic skills in a working environment (such as merging, cleaning, manipulating datasets).

Strong interest and/or experience in related topics such as refugee, immigrant, and unaccompanied children; child welfare; capacity building; technical assistance; culturally responsive evaluation; participatory evaluation; implementation science and/or continuous quality improvement (CQI) 

Prior work experience in a consulting environment. 

#OREVT

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$69,862.00 - $118,765.00

Nationwide Remote Office (US99)