Senior Data Center Operations AnalystPune, IndiaJR010732 JOB ROLE SUMMARY The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments. DUTIES AND RESPONSIBILITIES Consistently provides proven, formal mentorship High complexity assignments – owner Moderate complexity assignments – owner (1 or >) Low complexity assignments – provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specialist Understands how whole picture aligns to overall Ensono strategy Facilitate solution development and research. Workload balancing of scheduled and non-scheduled work within the mainframe and server environment. Support of code promotion and reporting products on mainframe and server environments. Give presentations when needed. Offer unique solutions to complex situations that need to be automated within same platform or between mainframe and open systems platforms. Able to use more of the complicated features of the scheduling software, code promotion or reporting. System admin work on scheduling software, code promotion or reporting. Work with clients and other groups as needed to develop technical solutions within the data center environment. Troubleshoot issues with vendor support for package upgrades or conversions. SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. QUALIFICATIONS Required Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent work experience HS grad/equivalent and at least 8+ years experience in IT and with a Job Scheduler or BS degree Microsoft (Outlook, Word, Excel, Power Point, Visio) Strong written / verbal Communication skills Unique and complex Designing skills Analytical and Critical thinking skills Client facing Job Scheduler product knowledge mainframe (TSO, SDSF, TMS, QuickRef) JCL (read & code) SharePoint Server scripts (read & code) Smart automation skills Mid range server knowledge Process Improvement skills ITIL Foundation Thought leadership skills Lead projects Preferred Detailed knowledge of Ensono products. FTP knowledge EasyTrieve knowledge SAS knowledge File Aid knowledge Job scheduler admin skills BMC Batch Optimizer knowledge Travel % TBD by field – Needed to create job code and for Department of Labor Any reference to years of experience should be disregarded in the UK JR010732