We are seeking a highly motivated and experienced Senior Data Scientist to join our Customer Success Analytics Team. In this role, you’ll drive data-driven strategies that optimize both human-assisted support experiences and the broader end-to-end customer journey. By partnering with cross-functional teams, you’ll deliver insights that enhance service design, improve operational efficiency, and elevate overall customer satisfaction. This is a unique opportunity to make a meaningful impact on both support experiences and strategic customer initiatives. If you’re passionate about shaping the future of customer success through data, we’d love to hear from you!