The Customer Success (CS) Services Analytics team is seeking an exceptional Senior Data Scientist, to analyze both structured and unstructured data collected through interactions between our customers and experts to transform customer experience.  The ideal candidate has experience applying machine learning and statistical modeling to extract insights from large datasets of recorded calls, chats, video sessions. This is an exciting opportunity to transform the quality of service and help improve customer experience across the business. If you’re analytically-minded with expertise in applying advanced analytics techniques in driving service excellence, this could be an exciting role for you.