The CCS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team of Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As an integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented and self-motivated Advanced Services Engineers to work with customers across the world. Fluency in languages other than English is an advantage.

Working as a Database Specialist, this position is part of the CSS Expertise Center Delivery organization. The role is focused on Database support for Oracle Database product running on various platforms, Oracle or non-Oracle, including Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments. 

What You’ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. 

Proactive support

Proactively working with CSS customers to ensure their successful deployment of the Oracle Infrastructure Platform. Technical assistance with software installation Customer solutions architecture concepts and reviews (e.g. MAA) System configuration health checks and Performance tuning assessments Upgrade and implementation planning and advice on Patch Management Proactively alerting customers to product developments and issues Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics Researching and responding to technical inquiries Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments Become a trusted advisor for our CSS customers Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

Reactive support

Delivery of reactive onsite technical support in a timely manner Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen Perform root cause analysis of difficult product problems and their solutions/technical escalation management Interact with key customer personnel to enhance collaborative problem solving Providing and verifying problem workarounds or patches