As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Around 6+ Years’ experience as Oracle Database engineer/ Core DBA

- Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c & 19c)

- Extensive knowledge and solid troubleshooting experience in the following areas

•   RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker

- Experience in handling complex database recovery scenarios

- Experience in troubleshooting various installation and patching issues

-Experience in Oracle engineered systems like Exadata, ZDLRA, ZFS etc.

- Experience in Oracle Golden Gate.

- Exposure & good knowledge in Cloud technologies- Oracle Cloud Infrastructure  (OCI/ExaCC), AWS and MS Azure will be an added advantage.

- Ability to work under pressure - quick thinking and remaining calm during stressful situations.

-  Ability to quickly grasp complex technical issues.

-  Excellent written and verbal communication skills.

-  Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends as needed.

-  Appetite to learn new technologies (OCI/ExaCC/AI) and constantly improve technical skills

- Good academic background and Oracle Certifications is a must.

Career Level - IC3