Band E2.2Years of Exp 8-12 yearsLocation Pan India or any constraint US Boston(Or any East coast region)Project type (Support Dev Maintenance / Testing) DevShift involved If yes please share timing. NoCustomer interview involved yes / No NoSalary Range Skill Mandatory Proficiency Level (1-5)Android Yes 4iOS Yes 3NodeJS Yes 3HCL Role Band Exp Primary Skill Additional Skills Job descriptionSenior Technical Lead E2.2 8 to 12 Android iOS, NodeJS Knowledge of relevant programming languages, such as Java, Kotlin, or both123 Development knowledge and experience specific to the Android operating system1 Experience testing applications and troubleshooting issues13 Vital sense of the UXUINice to haveExperience in iOS and NodeJS (1.) To monitor and track ticketsorchange requests and manage SLAs. (2.) To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction. (3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations (4.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity