About the role 
You will be responsible and accountable for the cross-organizational solution & service designs including technology, services, transition, transformation, resourcing and processes for complex, multinational IT managed services / outsourcing deals.

 

What you'll be doing 

Qualifying IT managed services opportunities through pre-sales by participating in both the analysis of customer requirements and customer specific campaigns including marketing support. Solutioning architecture & design to support the sales team to create a winning strategy by developing IT service solution, sales campaign, and delivery strategies. Developing and documenting innovative and cost-efficient end-to-end solution & service designs (technical, operational, commercial). Leading the pre-sales pursuit team and delegating subject matter experts to manage the service design process ensuring internal and external milestones of a sales campaign are met. Providing leadership and coordination of the overall pre-sales / pursuit / service design team, as well as detailed service architecture decisions from the participating team members. Accountable for overall deal cost as consolidated by the Financial Architect. Supporting sales specialist in the assessment & validation of overall cost consolidation with respect to market / price benchmarks and target pricing. Presenting and negotiating of Services Solution Design. Accountable for steering and leading the commercial negotiations with support from the overall bid team. Ensuring overall consistency of the services solution design. Accountable for the quality enhancements of service & solution design including customer facing collateral. Supporting transition & transformation during service delivery initiation and handover to service management after contract closure. Leading pursuit team members and external partners to create innovative new service & solution designs.

 

What you have 

Bachelor’s degree in computer science or applied computer science, economics, business administration or similar) or equivalent relevant experience. Minimum of 7 years’ experience in IT Services with a minimum of 4 years as a Solution Manager, or equivalent, within IT managed services & outsourcing. Experience within pre-sales and solution design processes including ownership for decision making and accountability for complex, international managed services engagements. Experience in designing in complex service integration and management environments. Experience in transition and transformation programs as well as service management and/or sales. Deep knowledge project management including risk and change management. Knowledge of IT and industry standards (ITIL, IT4IT, COBIT). Technical writing capabilities. Experience in managing, motivating, and driving cross-organizational and multi-disciplinary teams. Legal eligibility to work in the United States.

 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

 

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us