Job Description Job Purpose The main purpose of the role is to support the settlement and delivery processes and procedures of ICE Clear Europe for Energy, Financial and Soft Commodity products, which includes but is not limited to Physical Oil, Natural Gas, Power, Emissions, Equities, Bonds, Cocoa, Coffee, Sugar and Wheat. Support will also be given to the day to day clearing operational activities, which includes the coverage of shift patterns between 09:00 and 19:30 London time. The jobholder will support the smooth and efficient day-to-day running of ICE Clear Europe’s Operations department, providing the highest level of customer service to Clearing Members and their clients. ICE is an organisation where the culture is hands-on and collaborative. The jobholder will be expected to proactively support other areas of the Clearing House, primarily in the Operations space, in providing the best possible service to Clearing Members. The jobholder will be hands on, ensuring that the day-to-day support tasks are performed efficiently and in a timely manner whilst contributing to a number of business initiatives and projects. Responsibilities Perform all duties in relation to settlement and delivery of ICE products, including all expiry events, such as Futures Notice Days and Option expiries; Monitor the effectiveness of the expiration and delivery process, to ensure timely and accurate publication of information to Clearing Members; Monitoring the smooth functioning of all relevant systems; Deal with and process ad-hoc adjustments where necessary (cash adjustments, trade corrections etc.); Deal with Clearing Member/customer queries and assist them in their understanding of ICE delivery processes; Ensure that the Clearing House daily processes run smoothly (e.g. product expiry events, intraday margin calls, position transfers, corporate actions); Liaise with members to understand their use of ICE’s clearing systems and help them optimise their usage; As the Clearing House and ICE group are continually growing, the right candidate may also be required to support Operations management in any relevant projects and initiatives, ranging from process improvements to new products and services; Provide support for the processing of all day to day clearing operational activities; Manage operational incidents, where relevant, and ensure appropriate escalation within the wider Operations team; Actively contribute to the writing and reviewing of Operational procedures where required. Knowledge and Experience Essential Educated to at least ‘A’ Level standard or equivalent; Experience in ETD clearing services, ideally at a Clearing Member; Experience and understanding of ETD settlements and deliveries from a Clearing Member perspective; Knowledge of expiry events within a clearing environment and understanding of the margining process; The ability to investigate/contribute to operational issues and their resolution with appropriate escalation; Ability to remain calm under pressure and retain a positive attitude when dealing with Clearing Members and their customers; Accuracy and strong attention to detail is vital; Customer focused, and experience in handling customer queries; A responsible self-sufficient and proactive attitude; Futures and Options knowledge and a solid understanding of the concepts, terminology and lifecycle of the contracts; Strong organisational skills; Proactive and collaborative nature. Desirable Corporate Action knowledge and practical experience; Experience of ICE’s Clearing Technology Platforms, and those of other CCPs; Knowledge of ICE derivative products and their specifications; Strong/intermediate Excel skills; Operational experience at a Clearing Member. Schedule This role offers work from home flexibility of one day per week.