Description We are looking for a Program Manager with experience navigating the permit process for retail construction projects including health departments and scheduling internal and external design resources. In this role you will collaborate with internal cross-functional teams and architect and engineers of record to document permit requirements and build initial project design timelines for the development of new and remodel retail projects. You are right for this role if you are scrappy, agile and love learning; are customer obsessed and thrive in a fast-paced, ambiguous environment. The successful candidate possesses the ability to build processes and mechanisms that hold team members accountable to deliver projects on time. You model best practices in communications, identifying critical paths, managing long-term risks and escalations, and driving resolutions. Keys to this role are outstanding project management and communication skills, both written and verbal as well as the ability to complete complex tasks and projects quickly with little to no guidance. We want to talk to you if you are obsessed with building scalable process and learning from previous projects to enable continuous improvement and unlock efficiencies across design team members. Key job responsibilities • Ability to understand complex permitting issues; assists with resolution and project deliverables. • Drives the use of best practices; creates mechanisms for efficiency. • Documents and reports on design process, workflows and timelines. • Tracks permit status across all projects ensuring roadblocks are removed quickly. • Contributes to goal setting, Operational-Planning cycles and design roadmap. • Manages projects with high levels of ambiguity and complexity, frequently navigating change. • Influences and educates internal teams, stakeholder and partner teams on permit process and timelines. • Uses expertise and judgement to capture the right data to inform permit duration and strategy. • Works with Store Design team on project specific reporting and design milestones including permitting. • Shares key learnings and best practices with team members in a comprehensive, concise and engaging way. • Makes trade-offs weighing short and long-term considerations to find a path forward in difficult situations. • Demonstrates flexibility and adaptable to changing work environment, effectively dealing with varying workload requirements; can shift gears comfortably, manages competing demands, delays or unexpected events. • Not afraid to fail and share learning for maximum benefit across the design studio. • Actively works to create an inclusive and collaborative studio environment. About the team This role is part of the Store Design Implementation team which is made up of store designers who are split into regional teams. This role is an autonomous role who will report to the Sr. Manager, Store Design. Basic Qualifications - 7+ years of retail permitting, interior design or architecture work experience - Bachelor’s degree in architecture, interior design or relevant field - Experience with building and health codes - Facilitator to ensure permits are obtained quickly and efficiently leveraging deep understanding of local building codes and zoning requirements. - Experience working across all design phases through Construction Administration - Ability to work effectively in an extremely fast paced, ambiguous environment - Proven track record of owning projects from start to finish; self-starter and self-directed - Proactive and flexible attitude; willingness to take an “all hands-on deck” approach - 30% travel expected Preferred Qualifications - Grocery experience strongly preferred - Proven ability to deliver a bold vision and iterate quickly on processes and reporting - Passion for learning and innovation, balanced with business needs and customer expectations Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.