Overview Join the QuickBooks Digital Experiences team as a Senior Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and massive data on small businesses. As a Senior Design Technologist - Conversational Design, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills. This role will give you the opportunity to collaborate with cross-functional teams of developers, data scientists, product managers, and UX designers. What you'll bring + Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred); Equivalent work experience considered + 5 years of design experience with at least 2- 3 years of conversation design experience + Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces + Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar). + Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks + Experience delivering AI or Gen-AI powered conversational experiences in Chatbots and/or voice assistants + Exceptional written and verbal communication skills, ability to tell an inspiring story, get alignment from stakeholders + Experience in conducting user research and usability testing, experiment design and data analysis How you will lead + Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants + Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation + Build, review and evaluate prompts and AI models to deliver Gen-AI powered conversational experiences + Accountable for quality and accuracy of GenAi responses + Mentor team members and coach on Gen AI skills to improve the team's collective expertise + Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences + Drive multiple projects with adherence to deadlines, quality and business metrics EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.