We have an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located in the Washington, DC surrounding area.
Pay Rate: $32.00 **Candidate must be able to obtain a Public Trust.**
Job Responsibilities:  Provide desk-side support, acting as a senior engineer specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Deployment of customer hardware and software.Troubleshooting IT issues.Problem Resolution IT support to end users.Responsible for providing desk-side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated.
Basic Hiring Criteria:Minimum of 4 years of experience providing desk-side support, acting as a senior engineer specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.Must possess a Degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.The support will range from simple to complex system issues and may include VIP support requirements.The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organizational skills, scheduling, and the ability to document processes.Strong skills with imaging machines and troubleshooting during the image process are a plus.Remote and Deskside Experience troubleshooting hardware and software issues.Troubleshooting Microsoft Windows.Installation and configuration of new machines in a Windows environment.Smart cards / PIV cards (general knowledge).Experience with Office 365, VPN, Active Directory, Thin Client.Provide Remote Tool Support.Conference Room / VTC Setups.HDI Desktop Tech.  Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.