Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? + Job description: + Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation + Perform remote and on-site troubleshooting through efficient troubleshooting methodology + Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change + Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions Requirements + Interpersonal and customer facing skills + Proven experience as a Senior Desktop Support/ IT Technician + Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills + Troubleshooting with all different types issues + Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals