Senior Desktop Support Analyst

 

Position Summary:

Performs end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees and clients of Kootenai Health and its affiliates and is responsible for analyzing, designing and implementing solutions for the desktop environment.  Develops recommendations for end users and management, strategic planning and implementation.  Has knowledge of commonly used concepts, practices and procedures within a particular field.  Has strong organizational skill and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses.  Manages multiple issues and projects with excellent multitasking skills.  Must be self-motivated and able to work independently or with a team with little to no supervision.  Requires independent judgement and excellent critical thinking and troubleshooting skills.  Accountable for consistently delivering excellent customer service.

 

Responsibilities:

Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool or over the phone
Collaborates and works well with other IT teams
Escalates incidents as needed
Provides guidance and training to less experienced analysts
Manages internal department projects as needed
Maintains knowledge base documentation
Communicates with employees, physicians, patients and families in person, via email and phone
Monitors end user device stock and ordering
Accurately documents assets
Assists with SCCM queries and pushes
Assists with testing of images, updates and software packages
Responsible for accurate asset disposal following all security protocols
Evaluates, plans and implements the replacement and upgrades of IT end user hardware and software
Completes project work as assigned on time and with the highest level of quality
Must be able to work independently and with a team as needed
Completes all mandatory training requirements
Provides excellent customer service
Performs other related duties as assigned
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Competent to meet age specific needs of the unit assigned  

Requirements and Minimum Qualifications:

Associate’s degree with emphasis in Information Science or related discipline from accredited institution.  A minimum of 5 years’ relevant experience may be accepted in lieu of an Associate’s degree.
CompTIA A+ certification preferred
CompTIA Network preferred
Deep knowledge of Active Directory and group policy preferred
Advanced knowledge of Microsoft Operating systems, Windows based applications is required
Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
Working knowledge of computer peripherals including but not limited to printers, fax machines, scanners and mobile devices
Must have good critical thinking skills
Must have excellent customer service skills
Working knowledge of MAC OS and SCCM required

   

Working Conditions:

 
Able to travel on a regular basis to assigned work sites
Must be able to maintain a standing position
Typical equipment used in a clinical and office job
Must be able to stoop, crouch or bend
Must be able to lift or move up to 40 lbs

 

About Kootenai Health: 

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider. 

 

As your next employer, we are excited to offer you: 

Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.  

Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it 

 

Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.  

Competitive salaries with night, weekend, and PRN shift differentials 

An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching  

Employees receive discounts at The Wellness Bar, PEAK Fitness, and more 

 

Robust and interactive employee referral program 

 

And much more 

 

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!  

 

Apply today! Please contact the HR Front Desk at 208-625-4620 or email careers@kh.org  with any questions.  

 

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.