Company Description

"We're not in the shipping business; we're in the information business."  -Peter Rose, Expeditors Founder

At the heart of Expeditors, you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Global supply chain management is what we do, getting goods from one place to another for our customers, but information is how we do it and do it the best! We are a Global company based in the United States with…

18,000 trained professionals350+ locations worldwide across 60+ CountriesFortune 500Globally unified systems

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 380+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

Job Description

The Architect in Customer Experience drives architectural initiatives for the Customer Experience Portfolio to deliver business outcomes. This architect is responsible for providing architectural clarity in support of business needs and systems operating environment. This architect provides guidance and is responsible for aligning the technical work of CXP Portfolio and enterprise strategic direction related to development and delivery of technology stacks, interoperability, API’s, and deployment strategies.  This architect will provide direction within ARTs as well as influence and knowledge sharing with the CXP Architect, Enterprise Architect, and across the enterprise.

KEY RESPONSIBILITIES

Collaborating with the cross functional Enterprise architects to contribute to, understand and support the strategic technical direction of the enterpriseCollaborating with key stakeholders to provide a high-level, all-inclusive vision of solutions and development initiativesDefining key technical initiatives that support Lean Budgets via Enabler EpicsHelping in building value streams adhere to the budget guardrails for retiring solutionsLeading the strategy for building and maintaining the architectural runwayUnderstanding and communicating Strategic Themes, and other key business drivers for architecture, to technical and nontechnical stakeholders within tenant.Driving architectural initiatives in the ART and participating in epic analysis where applicableInfluencing common modeling, design, and coding practicesPromoting Continuous Delivery Pipeline and DevOps capabilitiesCollecting, generating, and analyzing innovative ideas and technologies to use across the businessFacilitating the reuse of code, components, and proven patternsSynchronizing the following disciplines across solutions whenever applicable: System and data security, quality production infrastructure, user experience (Lean UX), scalability, performance, and other Nonfunctional Requirements (NFRs)Coach developers and identify training opportunitiesPrepare, manage, and coordinate breakdown of Portfolio Enablers into ART or Team EnablersUnderstand the Architecture of all systems and address conflicting or divergent approachesCreate and implement strategies for technology adoption.

Qualifications

Minimum Qualifications

13+ years of experiencePersonal and professional alignment with Expeditors culture and ten critical success factorsProven experience as a logistics and technology-oriented leaderStrong leadership, communication, and execution capabilitiesExperienced problem solver, strong collaborator and able to provide clarity around complex topicsExperience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)Assertive personality, interpersonal, action and outcome driven leadershipAbility to actively inspire, coach, mentor and motivateAbility to promote autonomy, mastery and purpose, through empowerment and creating leaders

Desired Qualifications

BA/BS Computer Science, MIS, or related degree preferredGlobal logistics/Supply chain business knowledge (minimum 5 years of experience)Experience in a technical role such as systems/data/business analysis, project management, or software development (1 year minimum)

REPORTING STRUCTURE

Manager, Information Services, Customer Experience

Additional Information

 Expeditors offers excellent benefits:

Paid Vacation, HolidayHealth Plan: Medical InsuranceEmployee Stock Purchase PlanTraining and Education ProgramsUnlimited opportunities for career advancement