About the Role: Grade Level (for internal use): 09 The Team: Editorial Operations is part of the Business Operations Group which is a shared service across the S&P Global Commodity Insights Content creation group and is responsible for creating and managing back-end templates and business rules that enables S&P Global Platts to publish a wealth of data and authored content across multiple delivery channels. The team also acts as second line support for queries raised by business and troubleshoot issues on real time system. Editorial Operations consists of 3 teams across India, UK, and US. All teams work very closely to provide nearly 24/5 coverage and are at the forefront of defining future state architecture for the price assessment process and this role will be central to evolving our operating model. Responsibilities and Impact: S&P Global Commodity Insights publishes over 20,000 price assessments and various benchmarks every day and growing. Generating accurate and timely information is crucial as our customers rely on this information to help them make decisions every day therefore an eye for detail, problem solving, decision making, building repeatable processes and excellent communication is vital for this role. Develop & manage editorial data workflow solutions and business rules in MS Excel, Internal platforms and using proprietor scripting language. Deal with workflow & business rules related queries and troubleshoot on real time system. Identify, plan, and implement key initiatives to improve processes, Quality and Productivity to improve customer satisfaction. Take a lead in developing the team. Conduct root cause analysis to determine appropriate action plans for issues. Provide onsite support and remote support for the company’s business continuity plan at the disaster recovery site. Cover for any bank holidays and other scenarios and to do whatever takes to get our contents out to customers on time. What We’re Looking For: Required Skills: 3+ years of proven experience with proficiency in MS Excel, any scripting language like VBA, SQL and hands on experience using GitHub. Good experience in application of standard software development lifecycle & testing. Working knowledge in Agile methodology using either Azure DevOps or any similar tool. Logical thinking, analytical skills and working under pressure to make quick decisions and in real-time platforms. Strong Prioritization and able to manage multiple deadlines effectively while maintaining high quality, flag and escalate issues when necessary and attention to detail are paramount for this role. Excellent interpersonal skills, negotiation and excellent verbal and written skills and ability to collaborate with diverse teams and stakeholders in different time zones. Flexible working as global team player and an individual contributor able to work in 2PM-11 PM shifts. Preferred Skills: Some knowledge of Python, Power BI and Tableau or other data visualization will be an added advantage. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 307045 Posted On: 2024-09-11 Location: Ahmedabad, Gujarat, India