Position Description:

We are Canada's largest independent information technology services firm, and after 45 years, we're still growing! Join us as a "Senior DevOps / SRE Consultant" in our Banking Services Division in Toronto.

Innovation, technology, and service delivery are our focus. Our goal is to ensure our clients remain ahead of the competition. We provide a full spectrum of managed services from IT and business process outsourcing to systems integration and consulting that are transforming our clients’ operations and helping them to succeed.

This role is hybrid and requires you to be in our downtown Toronto office (250 Yonge Street) 2-3 times per week - subject to change at any time.

Your future duties and responsibilities:

• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Additionally, you'll be also stretched to:
• Help to implement SRE Principles & Practices and Application Support with Engineering mindset in Application Production Support team
• Going to work on breadth of technologies, should be ready to learn / exhibit breadth of technologies to understand the systems and implement SRE practices
• Understand complete eco system and Mandatory participation in Triages/Root cause analysis of issues and plan for fixing them
• Work as per SLAs. Identification and reduction of waste, Automation and AI/ML
• Cover application stability, uptime and performance with Monitoring and Observability using tools such as Splunk, Dynatrace.
• Participate in Technical discussions with Architects / Dev / DBA / SysAdmin etc teams to ensure adoption of SRE Principles in building Secure and Reliable systems

Required qualifications to be successful in this role:

• 10 + years experience in Application Support ,Middleware Support,Devops Engg,Clouds,CI/CD
• Applications servers WebSphere (Added advantage - JBOSS, Tomcat).
• Web servers (Apache, IBM HTTP Server, etc..)
• Linux / Unix commands.
• Network applications and TCP/IP protocols.
• Scripting – Shell, Python (Added Advantage – PowerShell).
• Automation - CI/CD concepts – Jenkins
• Windows Servers
• CI/CD tools – OpenShift.
• Team Management and Leadership skills
Added bonus if you have:
• Knowledge of Payments (especially global money movement)
• Knowledge of Risk & Compliance in Financial services
• Knowledge of private cloud

#LI-BN

Skills: DevOpsJavaMiddlewarePayment Management What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.