What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Digital Channel Specialist, Search & Content Discovery Role
Are you passionate about making information easy to find and navigate? As a Senior Digital Channel Specialist specializing in Search & Content Discovery, you’ll take the lead in optimizing search algorithms, refining indexing strategies, and enhancing relevance across Qlik’s platforms. Your work will ensure users quickly and effortlessly discover the resources they need, improving engagement and driving satisfaction.
What makes this role interesting?
Shape the search experience for Qlik’s global user base, helping them find the right answers, faster.Use advanced analytics and AI-driven personalization to deliver relevant, high-quality search results tailored to user needs.Collaborate with cross-functional teams to address common queries, streamline navigation, and build a seamless content discovery experience.Experiment with cutting-edge search technologies, from predictive suggestions to federated results, keeping Qlik’s platforms at the forefront of innovation.Your contributions will directly enhance user satisfaction and empower customers to unlock the full potential of Qlik’s solutions.
Here’s how you’ll be making an impact:
Continuously refine search algorithms and indexing practices to deliver the most relevant results.Monitor key metrics like zero-result queries, click-through rates, and user satisfaction to identify improvement opportunities.Develop and maintain robust metadata, taxonomies, and synonym lists to broaden search relevance and accommodate diverse user queries.Leverage AI and machine learning to personalize search experiences, refining algorithms based on user behavior and feedback.Collaborate with product, UX, and content teams to address common user needs and enhance navigation paths.Experiment with features like predictive search and relevance tuning, iterating quickly based on performance insights.
We’re looking for a teammate with:
Experience: 5+ years in digital support or information architecture roles, with proven success in optimizing search and content discovery experiences.Technical Proficiency: Expertise in analytics tools, CMS platforms, and search technologies, with familiarity in AI/ML tools and SEO best practices.Data Literacy: Strong ability to interpret performance metrics and turn insights into actionable improvements.Digital Marketing Expertise: Understanding of social media platforms, email marketing, and content distribution strategies.Agility: A proactive mindset, comfortable experimenting, learning quickly, and adapting strategies to meet user needs.Cultural Fit: Passionate about Qlik’s mission to make data accessible and actionable, with a collaborative and outcome-focused approach.
The location for this role is:
Barcelona, Spain
Ready to lead the charge in creating exceptional search experiences? Join us and help Qlik’s customers discover the insights they need to succeed.
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.