Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.
Objectives of the position
The Order Automation team, drive eCommerce forward contributing to the Seamless Customer Experience (SCX) with solutions and services for BASF BUs so that they can improve their efficiency and have positive impact on BASF growth.
In this role, you will support daily operation of order automation tools, working closely with business users to implement fully automated services to increase efficiency for businesses. Additionally, you will be responsible to drive development and business engagement of new technology to support order automation strategic roadmap.
Responsibilities
Purchase order detail validation in Cor2EInterface with business to determine causes for order creation failuresConduct investigation and root cause analysisDevelop and recommend improvement plans to prevent reoccurrence of order failuresPromote with business on eChannel solutions to increase eShareOnboard customers to Digital Commerce tools (Cor2E, Elemica QuickLink email etc.)Map and educate customer order forms to enable the Cor2E tool to successfully process incoming purchase orders Collaborate closely with project team on new strategic order automation project as a key project team memberContribute by providing business demands to new project, perform testing, provide feedback for developersResponsible for business engagement on change management tasks for new project
Requirements
Degree in Computer Science, informatics, business informatics or in a comparable fieldMinimum 3-5 years of experience in Customer Experience (CX) related roles Excellent problem-solving and analytical skillsExperience working within the Digital Commerce processes Basic utilization of SAP Cobalt incl. Order-To-Cash processes Order management and customer interaction experiencesFamiliarity with order processing and good excel skills Machine leaning / artificial intelligence experience
As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.
Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.
Further Information at https://go.basf.net/careers_digitalhubkl