The Senior Digital Product Manager, Member Experience, is pivotal in shaping and executing the strategy for our Rewards & Challenges functionality, which is central to our strategic direction and growth. This role focuses on optimizing these features to enhance the healthcare experience for our members, while leading partnerships and platform integrations to support our Member Experience Vision.

Position Responsibilities:

Member Experience Rewards & Challenges Strategy (50%): Own and drive the digital product strategy for Rewards & Challenges.Member Experience Rewards & Challenges Execution (20%): Drive key delivery initiatives for Rewards & Challenges.Rewards and Challenges Health Platform Partner Management (10%): Manage relationships with existing partners and forge new strategic alliances.Member Experience Roadmap Planning and Prioritization (10%): Collaborate with internal stakeholders to plan and prioritize the member experience roadmap.Member Experience Integration and Development (10%): Lead the continuous development and integration of Member Experience capabilities and feature-sets.

Required Qualifications:

Minimum of 7+ years of experience in digital product strategy, platform development, or similar roles.University degree, preferably in STEM or business-related fields (MBA beneficial).Strong understanding of platform services, integrations, and architecture.Proven experience in scaling services and solutions.Confidence in delivering presentations to senior leadership.

Preferred Qualifications:

Strong communication skills for simplifying complex technical issues.Exceptional relationship-building skills with internal and external partners.Ability to manage multiple priorities under pressure.High self-motivation with a sense of responsibility and accountability.Developed financial acumen and business orientation.Bonus: Experience with Fast Healthcare Interoperability Resources (FHIR).

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.